Support Center

How Do I Start My Video or Web Conference Call?

Last Updated: May 02, 2018 06:01AM PDT

There are a few different ways that you can initiate or join a conference via internet. First of all, if you want to share your video, be sure that you have your webcam connected. We also recommend using a  headset where possible (you can use the internal speakers and microphone from your computer, however the quality is generally better with a headset). Additionally, other callers will still be able to participate in your meeting via phone using the dial-in numbers and access code provided.


**Please note that our Video service is optimized for Google Chrome. Currently, Video calling is only available on a computer or also Android phones or tablet devices using Google Chrome or with our Android App**.



1. START an On-Demand / Reservationless call

On the home page of your account, click "Start" to initiate an on-demand conference call to begin right away.


Once You Click the 'Start' Button you will see a pop-up screen presenting you with the choice to call in via the internet ('Internet'), via phone (' Phone'), or to simply view your conference online without audio ('View only'). If you want to hold a video conference or an audio only web conference, you can select 'Internet' to allow your microphone and speakers to engage. 



The first time you call in you will be prompted to "allow" your system to access your webcam and microphone. If you have any issues with this, please visit the following troubleshooting support page:


As with any conference call made via your phone, the first caller in a video conference will hear hold music. Once at least one other caller arrives this music will stop and you will hear each other. By default the video function is off when you join a call, you can choose to turn on the video function by clicking on the video icon at the top of the online meeting room.




If you have scheduled your call, you can login to your account up to 15 minutes before the planned start time and click on 'Start' or on the orange highlighted call listed in 'Today's calls' to access your video/web conference.


You may also join your scheduled video conference call from within the 'Upcoming' calls section (see below).




An on-demand video conference call can also be initiated by pasting your unique conference URL into your web browser. It will look like this, with your designated Access Code at the end:

If you are not already logged in to your account, you will be prompted to
login once the link has been opened in your browser. 

This link can be found at the top of your account homepage. Simply click on the 'Copy details' button to add this information to your clipboard. You can then paste this into an email or text message to send to participants.




If you experience any issues starting your call via the Online Meeting Room, then please visit our Troubleshooting articles at the following link:

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