Support Center

Managing your call with the Online Meeting Room

Last Updated: Apr 02, 2018 11:38AM PDT

If you would like to manage your call from your computer - whether you are taking part in the conference or not - even if you choose to access the call via your phone at the same time, you can login to your account and monitor a conference from your PC, tablet or smart phone.


See when callers arrive and leave -  mute participants' lines - make another caller the moderator - disconnect an unwanted participant - initiate recording or end the entire call at the click of a mouse.


To access the Online Meeting Room simply login to your account online at and click on 'Start'.


You will then be able to choose if you join the call as normal, with your audio active, by clicking on 'Internet'. Or if you do not wish to participate and simply view and manage the call with your audio deactivated (meaning that you will not be able to hear or be heard during the conference), then click on 'View only'. Note that if you choose the 'View only' option, you will still be able to activate the audio while the call is taking place, by clicking on the 'Audio' icon.


This will take you to your online meeting room screen. Here, you will see square tiles for each participant who has joined your conference call. Each square tile will display the first 6 digits of a caller's phone number if the caller joined by phone or the letters of their initials if they opted to join via internet.

These tiles will be visible at the bottom of your screen. A full list of the participants present in your conference can also be viewed by clicking on the Participants list tab in the menu at the top of your screen and also at the lower right corner of your online meeting room. This tab will open a column on the right-hand side of your online meeting room, displaying a list of the participants connected to your conference. 



Main Dashboard Controls

Hovering over the top of your online meeting screen, with your mouse, you will see a menu with the options 'MUTE' / 'UNMUTE' , ' VIDEO ', 'SHARE ' , ' RECORD ' (premium account holders only), and 'HANG UP '.

If you are participating in the conference from your computer, then clicking on 'MUTE' will mute your own line, but you will still be able to hear others on the call. To turn your video on or off, click on ' VIDEO '.

Click on 'RECORD' to initiate recording of your conference. You will see this option change so that you can stop the recording using the same button (note that this is a premium service - visit our Add-On store for more info:

Click 'SHARE ' to share your screen or a particular application with other online participants. if you If you wish to leave the Online Meeting Room, click on 'HANG UP'.

Moderator Controls and other Menu Options

For more options during your call hover your mouse over the smaller menu bar immediately under the options displayed above. Here, you will find a clock keeping track of your call duration, a participant count icon, and additional controls to change the mute mode of your conference call, the option to hide the participant panel or enter fullscreen viewing. 

Right Side Bar Menu

Additional controls can be found on the side bar menu that appears when you hover over the right-hand side of your online meeting room.  These controls are (from top to bottom):


Open/Close chat
Open/Close participant list
Invite Participants
Conference details

 The bubble-shaped ' Open / Close chat ' icon at the top of the right side bar menu allows you to open or close the chat feed. The chat feed allows you and your participants to send instant text chats to the other participants present in the online meeting in addition to the option to attach files to upload, share, and present within your meeting. 

Just below the chat icon, you will find the option to Open/ Close participant list. The participant list tab can be opened or closed and allows you to a see a complete list of those connected to your conference.

Immediately below the chat icon, the Invite Participants button allows you to send an email invitation to a new participant while the call is active. Click this icon and you will be shown a window where you can select an email address from your Address Book or enter a new email contact.

For quick access to your conference dial-in information, phone controls, and the support page, you can click on the circular white icon with the small " i" inside it for Conference details.

Lastly, the gear-shaped icon at the bottom of the right side bar menu can be clicked on to access the Settings for your audio and video connection. Click here to view or change your default microphone and speaker or to troubleshoot any problems you may have with any of these connections using the System Connection Test. 




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