Support Center

How do I record my call?

Last Updated: Feb 01, 2017 05:34AM PST

Taking notes during a conference is helpful, but when you really need to know exactly what was discussed and agreed to, nothing beats a recording. FreeConference can send you an MP3 recording and also a playback dial-in number for any meeting.


The recording feature is available with any of our paid Plans, available for purchase via the 'Upgrade' section of your account


How to Record During a Call

If you’re meeting using the phone be sure to call in as Moderator by using your Moderator PIN instead of the Access Code (this can be found on your account home page, or also in the 'Settings' section under 'Moderator PIN'), push *9 to start or to pause a recording.

If you’re holding a call via the web, the recording button is located within the Menu at the top of your Online Meeting Room. To start or pause a recording – simply click on 'RECORD'.

Freeconference Call Recording in Online Meeting Room


How to Schedule a Call to Record Automatically*

If you want to schedule a meeting using the phone, via the web or both, you can set it up to automatically record in the 'Conference Options' section of the scheduling process. Simply check the box next to 'Automatically record audio' in either the 'Premium' or 'Standard FREE' section and then Schedule your call as normal. You can check if your call has been set to record in the 'Upcoming' calls section. If you see 'Record Audio' visible in the top left then your call is set to record.

With this feature activated, recording will be automatically initiated once there are at least two participants in your conference. When callers join the conference they will also hear a voice prompt informing them that the call is being recorded. It is also possible to pause and restart the recording during a scheduled call if you wish.

*NOTE: Please be sure that participants do not call in more than 15 minutes before the scheduled start time of the call, otherwise a new conference will be started and it will not automatically record.



Where to find your recordings

An MP3 download link and Telephone Playback information for the recording are included in your detailed call summary email. All call recordings can be found in the 'Recordings' section of your account via the 'Menu' (see screenshot below). Recording Menu where are my recordings

FreeConference Call Recordings Playback Download link


You can also access and listen to your recordings at any time when viewing “Past Conferences”.

It’s so easy and the system will even announce that your recording has started or been paused.


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