Support Center

How Do I Start My Video Conference Call?

Last Updated: Aug 04, 2017 09:58AM PDT

There are three ways that you can initiate a call via internet. First of all, be sure that you have your webcam and headset connected (you can use the internal speakers and microphone from your computer, however the quality is generally better with a headset). Note that you can also choose to have an audio only conference call from within your browser if you prefer not to have video enabled. Additionally, other callers will still be able to participate in your conference using the dial-in numbers and access code provided.


**Please note that our Video service is optimized for Google Chrome. Currently Video calling is only available on a computer or also Android phones or tablet devices using Google Chrome or with our Android App**.



1. START an On-Demand / Reservationless call

On the home page of your account, click "Start" to initiate an on-demand conference call to begin right away.


Once You Click the 'Start' Button you will see a pop-up screen presenting you with the choice to call in via the internet ( 'Internet'), via phone (' Phone') , or to simply view your conference online without audio ('View only'). If you want to hold a video conference, you can select 'Internet' to allow your microphone and speakers to engage. 


The first time you call in you will be prompted to "allow" your system to access your webcam and microphone. If you have any issues with this, please visit the following troubleshooting support page:​


As with any conference call made via your phone, the first caller in a video conference will hear hold music. Once at least one other caller arrives this music will stop and you will hear each other. By default the video function is off when you join a call, you can choose to turn on the video function by clicking on the video icon at the top of the online meeting room.



If you have scheduled your call, you can login to your account at the planned start time and click on 'Join Active Call' or 'Join Call' to access your video conference.


You may also join your scheduled video conference call from within the 'Upcoming' calls section (see below).




An on-demand video conference call can also be initiated by pasting your unique conference URL into your web browser. It will look like this, with your designated Access Code at the end:

If you are not already logged in to your account, you will be prompted to login once the link has been opened in your browser. 

This link can be found at the bottom of your account homepage. Simply click on the 'Copy call information' button to add this information to your clipboard. You can also then paste this into an email or text message to send to participants.




If you experience any issues starting your call via the Online Meeting Room, then please visit our Troubleshooting articles at the following link:

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