Support Center

Waiting Room

Last Updated: Apr 22, 2016 08:21AM PDT

If you are hosting a large call and want to have a professional start, or simply need to make sure early callers don't begin the conference without you, then our Waiting Room feature is the solution.


Once this feature is turned on, then the call will not start until the moderator has joined the call using their PIN. All participants that have called in using the Access Code will be informed that the call will start when the moderator arrives and be held in a 'Waiting Room' hearing hold music with all participants muted.


As soon as the call moderator joins, the music all callers were hearing will stop and all participants will then enter your conference call.


You can activate this feature by going to the 'Settings' section of your account and then selecting 'Waiting Room'. Clicking on the slider so that it is orange will turn on this feature and clicking on it again so that it is grey will turn the Waiting Room off.

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