Support Center

Telephone Conference Controls

Last Updated: May 14, 2018 10:01AM PDT

Telephone Conference controls:


Available to all callers:


*2  Raise or lower your hand
*6  Mute or unmute your line


Available to call moderators only:


*7  Toggle Mute Mode (see below for details)
*8  Toggle entry and exit chimes
*9  Start and stop recording (Note that this is a paid service starting at $9.99/month
*0  End Conference



Available Mute Modes:

Conversation Mode: Default mode where all participants may speak, mute or unmute themselves by pressing *6.
Q&A Mode: All participants are muted and have the ability to unmute themselves individually.
Presentation Mode: All participants are muted and can only be unmuted by the moderator.



Set a default Mute Mode for all calls:

The default mute mode for all your calls can be set from within your account. Go to 'Settings' and then select 'Moderator Add-On' and click on your preferred default mute mode.


Moderate the call from your computer:


If you would like to moderate your call from your computer, please visit the following support page article which explains how you can manage your conference via the Online Meeting Room



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